Notice of Consumer Rights

Good Faith Estimates

Under the “No Surprises Act, as of January 1, 2022 medical facilities are required to provide a “Good Faith Estimate” (GFE) to patients not planning to use insurance. This GFE shows the costs of items and services that are reasonably expected for your health care needs for an item or service. For more information go to: https://www.cms.gov/nosurprises

Access to Your Healthcare Records

Consumers have the right to request copies of their health care records. We are required to retain your records for 7 years or 5 years after a former child client has turned 18. To request your records, submit a written request by emailing info@grayareapllc.com. Include your full name, date of birth, and a description of the record requested. Administrative charges may apply. Requests will be processed in accordance with Texas law.

Contact the Council

If you have questions, concerns, or need additional information regarding licensure or consumer rights, you may contact the Council.

Council contact information: https://bhec.texas.gov/

1801 Congress Ave. Ste 7.300
Austin, Texas  78701
512-305-7700

Investigations/complaints 24-hour, toll-free system- 800-821-3205

File a Consumer Complaint

Consumers may file a complaint with the Office of the Texas Attorney General- Consumer Protection Division if they believe their rights have been violated.

To file a complaint: visit the Office of the Texas Attorney General’s Consumer Protection website at https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint and follow the instructions provided.

Posting Requirement

This notice is provided in compliance with applicable Texas regulations and is available upon request in an accessible format.