General FAQ
All individuals visiting Gray Area are required to wear a mask upon entry to the building. Parents and guardians will have to complete an additional consent form indicating awareness of the risks during the pandemic. Families will also have to report whether they or anyone in their household have exhibited symptoms of COVID-19. Should Dr. Gray’s mask need to be removed during service provision, she will wear a face shield. All materials and items used during a session (e.g., test kits) in the office will be disinfected between each appointment. Gloves will be utilized during test administrations. Teletherapy and televisits are an option as well. All options can be explored to best meet the needs of each family. It is recommended, though not required, that families wait in their car until their appointment time and while their child is in the office.
An intake consultation will be completed to help you determine what services best meet the needs of your family.
Gray Area does not accept insurance at this time but superbills are available upon request to allow families to file for reimbursement of services provided. Client is responsible for payment of fees at the time services are rendered.
Gray Area accepts electronic fund payments (ACH), Venmo, and all major credit cards, as well as FSA and HSA cards. Payment processing fees are added to the cost of service (up to 2.75% for credit cards). Payments in exact cash are also accepted.
You can call to schedule an appointment by phone or contact us via email at info@grayareapllc.com.
There are limitations for the types of appointments that can be scheduled online due to attempts to maintain confidentiality and to account for individual needs. For example, testing sessions may be longer for some individual while they are shorter and more frequent for others.
The first appointment will be an intake consultation. Gray Area will assist families when scheduling testing sessions for evaluations.
If absence from school is necessary, an excused absence note can be provided for documentation at school.
A cancellation fee will be applied to any appointments cancelled without 24 hour notice. Fees will be 50% of scheduled service.
Gray Area is located at 6401 W. Eldorado Pkwy, Ste. 335 McKinney, TX 75072. The office building is immediately behind Sonic off of Eldorado and Hudson Crossing. There is a side road that comes off of Hudson Crossing and goes directly to the front of the building.
You can text the main Gray Area office number and Dr. Gray will message when it is time for you to walk up to the office with your child.
Your child’s school would need to grant approval and obtain your consent for any services (e.g., school observations) to be completed on school grounds. Only certain services can be completed at school, while the rest are conducted in the Gray Area office.
There are tables and chairs available to families in the lobby of the building as well as a few small rooms for privacy when making personal phone calls.
If a group of children with similar areas of concern arises, group services can be considered. Gray Area will notify families if a group is formed that would be beneficial for their child. In the meantime, if families are interested in groups, they can notify Gray Area and they will be added to the list of interested candidates.
Children need to be accompanied by an adult (e.g., parent, guardian, Gray Area staff member) at all times while in the office building.
There are certain circumstances and ethical limitations that can make it inappropriate for Gray Area to work with an individual and/or family. Gray Area reserves the right to not treat individuals for these circumstances, however, reasons will be explained to families should the situations arise.
Fees are determined based on services provided to each family. This will be reviewed prior to the appointment. Please inquire with Gray Area for fee information.